FAQ's on Authentic Industrial Furniture Manufcaturer and Exporter

FAQ

How to Know Real Factory from India...?

These days due to internet technology it is easy to do promotion and marketing of products, hence many UN competent players are in market which wastes the time and resources of buyer.

Make impressive websites, good promotion and marketing, common on English and copy paste furniture pictures.

Always check infrastructure and factory of the company, age and expertise in this field before placing order to have satisfactory experience.

Who are we?

India Buying Inc. is well established furniture manufacturer at Jodhpur. We are manufacturer & exporters of all type of Indian furniture like, Industrial furniture, vintage furniture, reclaimed wood furniture etc. that is world known for its fine make and intricacy.

What all we deal in?

We are factory manufacturing all kinds of industrial furniture, vintage furniture, recycled wooden furniture and mango wood furniture and related decorative.

Where all we can we export?

We can export worldwide, our major markets being Europe, Australia and USA.

Where is our main office?

We established at Industrial main heart of the Jodhpur in India with large showroom and working area.

Do we have quality controllers?

We have team of expert quality checkers and controllers, every item goes through various phase of inspection and quality measure before packing and shipping.

How long it takes the product to be delivered?

It takes us minimum 45-60 days to deliver the order, depending on the quantity.

Do we have a showroom?

We have showroom in our factory with display of latest furniture in Industrial, Vintage and Recycled style and it remains updated monthly basis.

Do we have a catalogue?

We have lot of pdf format catalogue which contains pictures, size and best FOB Price for customer’s evaluation and comparison.

When is the order confirmed?

Orders are confirmed as soon as we received 30% advance of the total value of consignment if on T.T basis, DP basis or else if we confirm L/C at our bank if on L/C basis.

Do we provide samples?

Yes. We regularly provide samples of all products to our key clients; however it is our policy to charge for samples and shipping of these items. Alternatively please provide an International courier account number for the purpose of sending samples (Shipping via your requested method.) If you request and receive samples and subsequently place an order in excess of $5,000 for more of the same products we will credit that order to the value of the samples (Product only) In effect, at that time the samples are Free of Charge.

How long does it take for the order to be prepared?

Depends up to type of the selection and normal 20 or 40 container load of order need 35-45 days for loading and shipping the finished after confirmation of order.

Does your company accept custom design order?

Yes, custom designed orders are accepted by us. If you are interested to place any order for customized items or item of your wish kindly send us the pictures and dimension and we will let you know the prices accordingly.

What is your standard packing?

Our Standard packing consists of corrugated roll and air bubble sheets for bigger items and corrugated boxes for smaller items. We also pack as per the specification of our clients. In such cases any additional cost such as special corrugated corners, cartons etc. is borne by the clients.

How much Will the Shipping Cost?

Again this depends on the final destination and size of the shipment, but all requirements for the export of the shipment from Jodhpur including packing and completion of the official export documentation is included in the price. When you contact us we will give you a definitive quote for your destination.

How will I know when my order has shipped?

When your order will be shipped, you will receive an E-mail or call with required information.

How & when you pay balance if on T.T Basis?

When container stuffed and we fax / e-mail you the copy of shipping documents of the container, then you pay balance amount by T.T. Once we receive the balance we will send you the original shipping documents.

How & when you pay balance if on D.P. Basis?

Once container is stuffed and we submit shipping documents at our bank for collection of Balance Payment, our bank presents the documents to your bank, then you pay Balance Amount to your bank.

Do you Offer a discount on bulk purchase?

Special prices can be offered on bulk purchase.

What if I am interested in a product that I do not see on the site?

If you are interested in a product that you cannot find at our website or page, please send us an email and we will respond to you within 24 hours.

Are finishes in collections identical?

Our products are hand finished. Pieces will have a consistent overall look; however there will be some variance. Wood grain, texture and tones will vary from piece to piece due to the nature of material and its hand finished processing. The look will be as similar and presentable as in the images.

What is considered natural distress?

Natural cracks within the wood, knots, indentations and other superficial imperfections, all constitute natural distress. Since our furniture is handmade there are elements of that process of construction (such as filled nail holes etc.) which are visible, upon close inspection. That blends in with the look of our furniture and adds to the rustic elegance and handmade charm.

What is the commonly used timber in your furniture?

Recycled Mango, sheesham (popularly known as Indian Rosewood) ,Acacia, and aged Teak are commonly used in our furniture.

Is the furniture water-resistant?

Generally, no used timer is water-resistance. However a few items can be used in an outdoor covered area.

Can your furniture be used out-doors?

Not unless specific in its description.

What are the basic care instructions for the furniture?

Galvanized steel/ iron: Mild stains can be removed by using common household cleansers having ammonia. Rinse thoroughly the galvanized product with soft water and dry completely.

Wood: Do not allow wood pieces to soak water.

 Leather: Clean with slightly damp rag. Moist it with Luke warm water and leather cleansers.

Dusting & cleaning: Products require a timely dusting to stay elegant. Be gentle with your products while dusting & cleaning use ultra mild cleansers & soft clothes .

Is the metal treated for corrosion and rust?

Yes, metal used in our furniture is treated for prevention against corrosion and rust. However, due to natural wear & tear, there is no guarantee towards rust and or corrosion.

Can colour/polish/finish for made to order products have variations as per our specifications?

Yes, we may need a minimum quantity order to meet this request.

Is any of your furniture DIY (do-it-yourself) or is it already assembled?

Majority of our furniture are pre-assembled. However, few furniture designs/collections may require assembly at site.

What is the warranty on your furniture?

Due to nature of timber used in all our products, there is no guarantee on any used /aged/recycled timber. Metal frameworks carry a1-year structural warranty. Expansion and Contraction is a normal characteristic of all timber and this would vary on external factors such as weather and humidity. Almost all our products are made to

Due to nature of timber used in all our products, there is no guarantee on any used /aged/recycled timber. Metal frameworks carry a1-year structural warranty.

Expansion and Contraction is a normal characteristic of all timber and this would vary on external factors such as weather and humidity.

Almost all our products are made to look rustic and vintage/antique.

Colour variations / visual defects: All our products are unique .Any irregularities are not classified as defects but add to the unique of the products.

Corrosion and rust: Once our furniture is delivered, prevention against corrosion and rust will depend on individual usage, storage and care.look rustic and vintage/antique. Colour variations / visual defects: All our products are unique .Any irregularities are not classified as defects but add to the unique of the products. Corrosion and rust: Once our furniture is delivered, prevention against corrosion and rust will depend on individual usage, storage and care.

What are your payment and terms conditions?

All purchases are 30% advance, 70% against Bill of Landing & LC at sight.